Refund Policy

Xecution Cheats provides digital products and time-limited or account-linked access. Because delivery can begin immediately after a trusted payment confirmation, a purchase may become final once the applicable digital access, entitlement, download, key, or Discord-linked role has been delivered or activated.

We review refund requests individually using the order, payment, delivery, and access records available to us. A refund is not automatic simply because a customer changes their mind, no longer needs a product, or selected an unsuitable product or plan. Nothing in this policy limits any non-waivable rights that may apply under law.

Contact Support promptly if:

• you were charged more than once for the same order;
• a payment failed but you believe funds were captured;
• payment was confirmed but the purchased access was not delivered after reasonable troubleshooting;
• the product or access delivered materially differs from the order you completed; or
• a technical delivery issue prevents access and cannot be resolved through normal support steps.

We may ask for order details, payment references, account information, or troubleshooting steps needed to review the issue securely.

Unless applicable law requires otherwise, requests are normally not eligible once digital access has been delivered, activated, downloaded, revealed, used, or assigned to a linked Discord account. This includes requests based on a customer selecting the wrong product, platform, duration, or plan after delivery. Product compatibility, availability, and requirements should be reviewed before purchase.

Time-limited access ends according to the duration shown for the purchased plan. Expiry of a validly delivered entitlement is not, by itself, a refund reason. Lifetime or permanent access, where expressly offered, remains subject to the service availability terms in the Terms of Service.

Failed or incomplete payments do not create a purchase entitlement. If a payment processor such as Razorpay is involved, the payment status must be verified before any delivery or refund decision is made. Approved refunds, where applicable, are returned through the original payment method or processor process where available; processor timing and requirements can affect when a refund appears.

We may deny a request or restrict an account where there is evidence of fraud, abuse, attempted duplicate claims, chargeback abuse, policy manipulation, or violation of our Terms. If you believe a payment issue occurred, contact Support before initiating a payment dispute whenever reasonably possible so we can investigate the order record.

Use Support and include the relevant order or payment details along with a clear description of the issue. We will review the request and communicate the outcome through the available support channel. Processing time depends on the information needed, investigation complexity, and any payment-processor requirements; no fixed processing period is promised.

We may update this policy as products, delivery methods, payment integrations, or legal requirements change. The current policy will be published on this page with an updated date. For related terms, see the Terms of Service and Privacy Policy.